How to complete onboarding, including insurance or certificate upload

Once you have created your account and signed in for the first time, LittleLink ID will guide you through onboarding. This is where you add your setting details, upload your insurance or certificate, and submit the information needed to prepare your card.

You will need to complete onboarding before you can fully start using the platform.

Step 1: Add your setting details
When you log in, the first onboarding step is to enter your setting details.

You will be asked for:

• your setting name
• your setting email address
• your contact number.
  

If you do not have a setting name, you can enter - or N/A.

Step 2: Enter your registration number
After adding your setting details, the next step is to enter your childminder registration number. This helps LittleLink ID review your onboarding submission and confirm your setting details.

Before submitting, double-check that your registration number is correct.

Step 3: Upload your insurance or certificate
As part of onboarding, you will be asked to upload either:

• your valid insurance
• or a certificate.

Make sure the document:

• is current and valid
• is clear and easy to read
• shows the information needed for review

Step 4: Submit your onboarding form
Once you have completed your setting details, entered your registration number, and uploaded your insurance or certificate, you can submit the form for review.

After submission, an admin will review your onboarding and either:

• approve it
• or ask for a change if something needs updating.

The guide says this review is completed within 24 hours.

Step 5: Submit your card holder details
While your onboarding is being reviewed, the next step is to submit your card holder details.

Depending on how many cards you ordered, you will need to add for each card:

• first name
• last name
• a photo to appear on the physical card.
  

Once submitted, the cards are prepared for printing and linked to your account through the QR code and NFC chip.

What happens after approval?
Once your onboarding has been approved, you can start using the dashboard more fully and begin adding children to your setting.

Your next step will usually be:

• adding a child
• assigning an approver
• preparing to activate your card when it arrives.
  

Tips for a smooth onboarding to help avoid delays:

• make sure your setting contact details are correct
• check that your registration number has been entered accurately
• upload a clear insurance document or certificate
• use a suitable photo for the card holder if prompted
• keep an eye on your email in case a change is requested.
  

Need help?
If your onboarding is still under review, or you have been asked to make a change, check your email and follow any instructions provided. Once approved, you can continue setting up your children and card.