How to add and manage emergency contacts

When adding or updating a child in LittleLink ID, you can add emergency contacts to their profile. These contacts help support safeguarding, emergency access, collection arrangements, and the child review process.

Each child should have:

• at least 2 emergency contacts
• up to 4 contacts

• 1 approver.
  

Emergency contacts are added from the child’s profile in the Children section.

How to add an emergency contact
To add a contact:

1. Go to the Children page
2. Open the child’s profile
3. Go to the Emergency Contacts section
4. Click Add New Contact.
   

You can then enter the contact’s details.

What information you can add
For each contact, you can record:

• first name
• last name
• contact number
• relationship to the child.
  

You can also choose how that contact should be used in the system.

Emergency contact settings
When adding a contact, you can decide whether they should:

• show as an emergency contact
• be authorised for pickup
• act as the child’s approver.
  

This means one contact can be used in more than one way, depending on the child’s arrangements.

Setting the approver
Each child should have one approver. If a contact is marked as the approver, their email address becomes required.

The approver will receive an email asking them to review the child’s details. The child remains awaiting review until that process has been completed.

Approved pickup contacts
If a contact is marked as authorised for pickup, they can be selected during checkout when the child is collected.

If the person collecting the child is not listed as an approved pickup contact, checkout can still be completed using the child’s safeword where appropriate.

Updating contact details later
You can return to a child’s profile at any time to update their contacts. This is useful if:

• a phone number changes
• pickup permissions need to be updated
• the approver email address needs correcting
• an emergency contact should no longer be listed.

If contact changes affect reviewed child details, the updated version may need to go through the review process before the changes are applied.

Managing contacts carefully
Before saving a child’s contacts, it is a good idea to check that:

• contact numbers are correct
• the relationship is clearly recorded
• pickup permissions are set correctly
• the right person has been marked as the approver

• the approver email address is correct.
  

This can help avoid delays with approvals or problems at collection time.

Good to know
Emergency contacts may also be used to support emergency access through the public profile, depending on how the child is checked in and what information is enabled. LittleLink ID uses masked calling to help protect private numbers when calls are made through the public profile.