LittleLink ID Support Guide
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Troubleshooting
11

Troubleshooting

Last Update 2 months ago
A place for common issues and quick fixes, including login problems, expired links, missing emails, review delays, card activation issues, and check-in or public profile problems.
Karean Carr
I didn’t receive my password setup email
Last Update 2 months ago
My password setup link has expired
Last Update 2 months ago
My approver didn’t receive their email
Last Update 2 months ago
Child is still awaiting review
Last Update 2 months ago
My card is not active
Last Update 2 months ago
I can’t check a child in
Last Update 2 months ago
I can’t check a child out
Last Update 2 months ago
My public profile is not showing correctly
Last Update 2 months ago
I entered the wrong approver email address
Last Update 2 months ago
Auto-checkout removed a child from the public profile
Last Update 2 months ago

Other Categories

Getting Started
Everything new joiners need to set up their account, choose a plan, complete onboarding, upload their insurance or certificate, and prepare for using LittleLink ID for the first time.
4 articles and other
Last Update 2 months ago
Children
Guidance on adding children, completing their profiles, managing photos, medical and emergency details, updating information, and removing children when needed.
6 articles and other
Last Update 2 months ago
Approvers and Reviews
Explains how approvers are added, how account setup works for them, and how child details or updates are reviewed, approved, asked to be changed, or declined.
5 articles and other
Last Update 6 days ago
Cards and Public Profile
Covers how LittleLink ID cards work, how to activate and manage them, and how the linked public profile displays key emergency information safely.
7 articles and other
Last Update 2 months ago
Daily Use
Step-by-step help for everyday tasks such as checking children in and out, handling temporary drop-off and pickup, moving children between cards, and using auto-checkout.
7 articles and other
Last Update 6 days ago
Privacy and Emergency Information
Explains how LittleLink ID protects children’s information while still showing essential emergency details, including initials, age bands, blurred photos, and masked calling.
6 articles and other
Last Update 2 months ago
Contacts and Certificates
Help with managing children emergency contacts, approver details, and certificates, including updating records and using expiry reminders.
3 articles and other
Last Update 2 months ago
Account and Subscription
Covers account details, profile settings, security options, notifications, payment information, invoices, subscription changes, and cancellation.
6 articles and other
Last Update 2 months ago
Approver Guide
A simpler support area just for approvers, covering account setup, reviewing a child’s details, and choosing whether to approve, ask for changes, or decline.
4 articles and other
Last Update 2 months ago
Useful Videos
10 articles and other
Last Update 2 months ago

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